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WebEye SPD User’s Guide

To solve this problem, user should remove and try to re-install WebEye control program as follows.

Remove WebEye control program by clicking the right button and selecting ‘Remove’ menu. At a PC

that uses Windows98 OS, the program is installed in the directory of C:\windows\Downloaded

Program Files. And at a PC of Windows NT or 2000, it is in the directory of C:\winnt\Downloaded

Program Files. Then, access again to WebEye and install Active-X Control program. If you may not

see video properly even though you do the above-mentioned process, contact WebGate for more

information.

10) How can it be solved when the runtime errors of the Plug-in/Active-X control occur?

10.1) If you see the message box like as "WebEye client initializing is failed", do as follows.

This is because user’s PC does not have Winsock2 library. Winsock2 library for Windows 95/98 can

be downloaded from http://tucows.channeli.net/ or WebEye’s homepage. After download Winsock2,

install it into system. Then re-run Web browser.

11) It is impossible to assign IP address to WebEye with ‘Ping’ command. What is the problem?

Ping command is only used on local network. With a PC or a notebook computer, you can assign an IP

address to WebEye connected on local network with ping command or setup program. If you cannot

assign IP address to WebEye with ping command, you should check under written 2 points.

First, you watch the LED in the rear of WebEye. For accurate judgment, you disconnect and re-supply

power to WebEye. WebEye has two LED of yellow and green in the rear. When you supply power to

WebEye, green LED is on for two second then it is off. Afterwards it blinks once every two seconds.

Yellow LED is on for 5-6 seconds after supplying power then it is got off. Afterwards yellow LED

blinks continuously when it sends images. If green LED blinks once every four seconds, there is a

problem at networking. Networking problem can be caused by bad network line and very rarely by

LAN port of WebEye. In the situation, you check whether your network line works properly or not,

and if there is dirt on WebEye’s LAN port. If you cannot find any abnormality or malfunction on

network line or WebEye’s LAN port, ask your distributor for after-sales service.

If the LED blinks normally, you check the IP address of your PC or notebook computer. As explained

before, ping command is only for a local network. Connected on a local network means that every

device has local IP address. If your PC or notebook has a remote IP address compared to an IP address

that you are going to assign to WebEye, you cannot assign an IP address to WebEye with your PC or

notebook. Same local IP address of C grade network means that first 3 rooms’ numbers are

same but the fourth ones are different. For example 203.243.232.111 and 203.243.232.112

are same local network IP addresses, but 203.243.232.111 and 204.243.232.112 are remote

network IP addresses to each other. This case can happen even when you connect your PC

to WebEye with a crossover cable. Especially when you use a notebook computer, this case

often happens. Because a notebook computer is portable, there are great possibilities to

change its IP address to connect to various networks.

However there is another possibility. Two IP addresses of the same numbers from the first

room to the third room on C grade network line can be remote IP addresses to each other. It

is because there is ‘Network Mask’ on the network.

For example, if a Netmask is set on 203.243.232.192, there are two local networks. One network has

IP addresses from 203.243.232.0 to 203.243.232.191. And the other has IP addresses from

203.243.232.193 to 203.243.232.255. So you cannot assign an address of 203.243.232.111 to WebEye

with a PC that has an IP address of 203.243.232.193. (For detailed information, please refer to

Appendix 5)

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