WebGate WebEye A10 Guía de usuario Pagina 40

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WebEye SPD User’s Guide
5) When the network is consisted with only private IP addresses, can WebEye be connected at
the network?
WebEye can be connected to LAN having only private IP addresses as long as local users access
WebEye. However the whole network can be down, if the networks equipment such as a hub is not
acceptable to support all the devices appropriate. Especially, this situation occurs if a lot of WebEyes
are connected on a network of narrow bandwidth.
6) If a firewall is on the network, can WebEye be installed and work?
If there is a firewall on the network, 80
th
port is open for ordinary data communication. However, since
WebEye transmits image data, 8839
th
port is required. Therefore it is necessary to open 8839
th
port of
the network for remote users to access WebEye.
However, it is usual to open only 80
th
port on the network with firewall because of network security. In
this case, remote users can access WebEye with Server Push Viewer that can be found at Image
Viewers Other menu in the Default Viewer. Server Push Viewer enables WebEye to
communicate through 80
th
port. In this case a user can receive images resolutions that are a bit unclear
than the original.
Another method is that user change a image transmission port from 8839
th
port to 8080
th
port. User
may configure the setting at User Custom Configuration page in WebEye Admin page.
7) How can a user see the image sent from WebEye when he uses Netscape?
If a user wants to see the real-time images of WebEye using Netscape browser, one has to install
WebEye Plug-in program. The procedure of the Plug-in setup is as below.
Access WebEye using assigned IP address on the Netscape like http://203.243.232.170/
Setup the WebEye Plug-in using the Netscape Smart Update
WebEye Plug-in for Netscape is saved on WebEye itself. Accessing the WebEye, Netscape is to install
WebEye Plug-in fast. When a user connects WebEye for the first time or has a Plug-in of old version,
he has to download it clicking "Download WebEye Plug In Now!" Then click “Grant” and Install
buttons in sequence.
8) How can a user see the image sent from WebEye when he uses IE-Explorer?
If a user wants to see the real-time images of WebEye using IE-Explorer browser, one has to install
WebEye Plug-in and Active-X control for IE-Explorer Browser. Plug-in is used in the server-push, and
Active-X control is for live image viewer.
If the Active-X control is not installed in your system or old version, the installation of Active-X
control automatically will be taken. All you have to do is just click “Yes” to the question whether your
PC install it. And we recommend user should use IE-Explorer browser 4.0/5.0 or above.
When you access WebEye for the first time or you access another WebEye that is of upper version than
existing one, your PC asks if you are going to install Active-X control or not. If your PC does not
show a question message, you should check if Active-X Control is installed or not. If Active-X
Control (WebEye Control) is already installed, you may remove it and re-install. To remove, please
refer article 10.
9) How can it solved when Active-X Control is not installed?
Occasionally, WebEye control program (Active-X Control) is installed improperly according to types
of computers. In this case, user may not see video on the screen or see a message of ‘No Video Input’.
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